A passenger demanded that pecan pie be taken off the menu (3 photos) (+1 video)
Josie North, who suffers from a nut allergy, was flying from Los Angeles to London on Virgin Atlantic. She spotted pecan pie on the menu and demanded that it not be served to passengers.
28-year-old Josie, who shares her struggles with allergies and skin problems on social media, was unable to reach Virgin Atlantic customer service. So she arrived at the airport four hours before her flight to inform staff of her situation.
She was assured that nuts would not be on the menu. Once on board, she reminded the flight attendants that she had an allergy.
Fifteen minutes into the flight, Josie noticed a chocolate-pecan pie on the menu. Even the sight of it made her feel sick.
"I could have died if so many people were eating nuts next to me at the same time. I told the staff that pie simply wasn't allowed. I was terrified. If I'd known in advance, I wouldn't have flown."
In the video, the girl tells the flight attendant: "If they'd told me they were serving nuts on this flight, I wouldn't have flown. It's dangerous."
The staff reported the situation to the captain. Ultimately, the decision was made to replace the pie with cookies and chocolate bars.
North is concerned about the airline's choices: "What happens if a child with a nut allergy ends up on a plane and they don't even know it? There are so many desserts – apple crumble, brownies – you name it, but they choose pecan pie. Why would anyone feel the need to eat pecan pie in the air?"
Virgin Atlantic apologized to North and assured her it was conducting a thorough investigation.
"The health and safety of our customers is our top priority. If you have any special requirements, please inform our specialists in advance of your flight. For the safety of passengers with allergies, we strongly recommend that they take precautions. Bring your own food and be prepared for the possibility of accidental exposure."