AI banned a mute woman who used it to talk: the developer company is shocked (2 photos)

The woman was disappointed that her ability to communicate was taken away. The company that developed it apologized, but still does not know what happened to the artificial intelligence.





The woman was diagnosed with motor neuron disease, a progressive neurological disorder that damages the nerve cells that control muscles. Joyce can move her limbs, but she has difficulty speaking and swallowing.

She has a high-tech AI tool that has been loaded with recordings of her old voices to play them back.

Joyce could "talk" in her old voice, typing sentences on the device, selecting letters with her hand or her eyes.

One day, Joyce was waiting for her husband to get ready when a message appeared on her device: "Come on, Hanni, get your ass in the car!"

The woman responded with a British joke about "putting on some knickers."

"The next day, I got a warning from ElevenLabs that I had used inappropriate language and that I should not do it again!" Joyce admitted.



Joyce thought the warning would mean nothing, but the next day she was banned from using the device.

"I just got my voice back and they took it away from me... and this was only two days after I gave a presentation to a local mobility group telling them how amazing ElevenLabs is," she added.

The company reinstated her account with an apology, but no one knows what went wrong.

The company's website states that there are rules that prohibit endangering the safety of children, engaging in illegal behavior, providing medical advice, impersonating other people, interfering with elections, and the like. However, there are no specific details regarding inappropriate language.