A Chinese family spent a lot of money on a luxury panda-themed train and was left disappointed

In July, a family of 26 from Jilin Province took a 17-day tour on the Panda Express train, paying nearly 1 million yuan.

The tour included a train ride from Chengdu to Xinjiang, five-star hotels, meals, and cultural programs.

However, the reality left the travelers very disappointed: the food was far from what was promised, and the service left much to be desired. Many participants suffered from altitude sickness during the trip, and the customer service did not answer calls. The family complained of being rushed and tired: they often waited outside and were unable to use the facilities provided, such as toilets at the train station.

The travel agency later admitted that the “gourmet dishes” were just advertising props, and not real food for passengers. Now the family is demanding compensation and justice.
Should the company refund the money?