Airport employee knelt before passengers as a sign of apology (4 photos)

A China Airlines flight scheduled to arrive at Taiwan's Taoyuan International Airport from Osaka, Japan, in the afternoon was delayed by a typhoon until around 2 a.m. But after that, the already tired passengers had to wait another three hours for their luggage to be delivered.





People were told to wait until 5 a.m. for the service supervisor to take over. Faced with an angry crowd of passengers, an airport employee knelt down to apologize.



"No need to kneel, we want compensation, we've been waiting here for three hours," one passenger told her.

Frustrated with the service, passengers posted photos of chaos in the baggage hall on social media. They said no one had attended to their luggage since their arrival: "We waited for our luggage from 2am until 5am, and it was chaos inside. When we asked what was going on, we were told that the airport staff had finished their work."





In response to complaints, an airport spokesman attributed the baggage delay to Typhoon Gaemi. He said many staff had worked overtime and additional people had been assigned, but the airport's operations had been severely disrupted by the storm overnight. Between 1 a.m. and 3 a.m., 22 flights arrived in quick succession, greatly increasing the workload of baggage handlers.



The airport administration apologized to passengers for the inconvenience caused and promised to review its procedures in case of delays caused by adverse weather conditions. And China Airlines thanked its employees for their dedication and hard work during the difficult period caused by the typhoon.