Hotel guests robbed the room and fled (13 photos + 1 video)

The incident took place at the Dolphin Hotel in Pembroke Dock, West Wales. The couple took out of their room everything they could carry, only soap and shampoo remained intact. The thieves smiled at the security cameras and disappeared.







Attackers used Booking.com to book a room. They arrived at the hotel without luggage and left with full bags. The couple brought out white bath towels, two hand towels, an electric fan, two lamps, a kettle, an extension cord with USB ports, and Also the TV remote.



The woman left her mobile phone number, but does not answer calls.






The Dolphin Hotel in Pembroke Dock, West Wales



One of the rooms at the Dolphin Hotel

After checking in, the couple spent 10 minutes in the room, then took drinks and went to rest on the veranda. The next morning they delayed departure.



43-year-old hotel owner Natalie Newton

Hotel owner Natalie Newton says: "The only thing they didn't take it's shampoo and soap from the bathroom. I can't believe such impudence - the man also smiled at the surveillance camera on stairs. They were very friendly when we checked in, but it seemed to me strange that, apart from a woman's handbag, they had no luggage."



The owners of the hotel estimated the theft at £200 and posted photos from security cameras in in social networks.

They also provided the police with video from cameras and detailed a description of a couple that is easily recognizable by their "unkempt appearance".








hotel dining area



Natalie and Ben Randall

Natalie and her husband, chef Ben Randall, opened the hotel in 2019. Prior to that, the family ran the pub for 20 years.

"We did not work for long, and then the coronavirus. It wasn't easy. Now we can barely keep afloat, and when guests behave like this, it's just disgusting. We'll find out Who are they. Someone will definitely recognize them," Natalie is sure.



The veranda of the establishment where the guests had a good time shortly before the theft

Natalie and Ben think the thieves had a Welsh accent perhaps they live 80 km from the hotel. Dyfed Powys police confirmed who is investigating.